Delivery Policy

DELIVERY POLICY

All Order(s) will be start processing within two (2) business days(1) from date/time that order received in OUR system.

“In stock” items usually ship within two (2) to seven (7) business days(2) after order processed. K-OPTION does not guarantee on time delivery. Any expected shipment dates given to customer on items are approximate.

“Out of stock” items will be processed as backorder. Backorder items are usually shipped within two (2) and four (4) weeks after order processed in OUR system. In some cases, waiting period can be extended as WE need have to wait the backorder items produced and shipped from Manufacturer that mainly located in Japan and USA. K-OPTION does not refund prior to delivery, unless items are backordered and the customer would like a refund. NOT APPLICABLE if customer agrees to wait for the back order and then decides not to wait while part is being manufactured.

New items are sold as is and in the case the ordered part is correctly delivered, there is no return. Returns are nonnegotiable for CUSTOMERs remorse or if the customer has purchased the incorrect item.

K-OPTION  may agree to restock the purchased item, please contact us in this case. An advance payment (deposit) will be applied in the event that restocking is accepted, deposit might vary according to type of item, and, calculated between 35 – 50% of the purchase price.

Shall OUR staff has delivered an incorrect items, please contact us immediately for a resolution.

(1) Business days – working day by K-OPTION, Monday to Saturday. Closed on Sunday, and, selected Malaysian Public Holiday.

(2) Business days – working day by shipping company, Monday to Friday. Closed on Saturday & Sunday, and, selected Malaysian Public Holiday.