Returns Policy

RETURNS POLICY

Registered mail (Pos Daftar) shipping will takes 4 to 12 weeks. The CUSTOMER assumes all responsibility with this form of shipping. EMS, FedEX and DHL are insured, any item that is damaged in transit will need to be claimed with the Post for insurance.

K-OPTION will need to be informed within three (3) days from date of item delivered, shall the CUSTOMER thinks an item is defective. K-OPTION does not make any of the products sold and therefore there are no warranties written or otherwise expressed by K-OPTION. K-OPTION will act as an agent on your behalf to claim on your warranty with the maker if an item is thought to be defective. This process must be done within three (3) days of you received the product, with, no exceptions. If the maker agrees to look at the item, it will need the item returned to K-OPTION within three 3() days via trackable mail (as returned goods) for K-OPTION  to make a claim with OUR suppliers.

Once the item is received it will be sent to the maker to be tested. If it proves to be defective the product will be fixed or replaced and K-OPTION will ship it back to you for free.